What is your returns policy?
Standard Products:
If you are unhappy with your purchase for any reason you may return it within 7 days to the original place of purchase for a store credit to the value of your original order, less any related non-refundable charges.
Refunds do not include the original cost of delivery and installation. The original cost of delivery and installation will not be included in the total refund amount.
If an order qualified for Free Delivery and Installation, the calculated amount of this will not be included in the total refund amount.
Refunds do not include any non-standard finishes. The cost of these finishes will not be included in the total refund amount.
Refunds do not include the cost of disassembly and transport back to the original place of purchase.
Return items must be in the same condition as at the time of purchase.
Any damage may be charged against the refund amount.
Klang Valley: Refunds will be processed within 7 working days of the original written request for a refund.
Outstation: Refunds will be processed once the next available pickup can be arranged.
Non-Standard Products:
We do not offer returns on the following items:
- Custom Orders
- Custom Finishes on Standard Products
- Items marked "display unit"
- Clearance Items
- Factory Seconds
- End of Production
- Overstocked Products
- Factory Seconds
- Pre-owned Items